Refund policy
RETURNS & REFUNDS POLICY
We hope you love your Slayed Beauty order. If something isn’t right, please contact us at info@slayedbeauty.com and our team will be happy to help.
CHANGE-OF-MIND RETURNS
For online purchases, you have 14 days from the day you receive your order to tell us that you wish to cancel and return it.
Once you have notified us, you then have a further 14 days to send the item back. GOV.UK
To request a return, please email:
Please include your order number and the item or items you wish to return.
Do not send a return to an address found on the original parcel without contacting us first. Our products are fulfilled from different warehouses and the correct return address must be provided by our customer support team.
RETURN POSTAGE
For a change-of-mind return, the customer is responsible for the cost of return postage.
Please be aware that some products are fulfilled from overseas warehouses and may need to be returned internationally. International return postage can therefore cost more than a domestic UK return.
We recommend using a tracked postal service and keeping your proof of postage until your return has been received and processed.
This does not apply where an item is faulty, damaged, incorrect or otherwise does not conform to your legal rights. Where we are responsible for the issue, we will provide appropriate instructions and will bear necessary return costs where required by law. Legislation.gov.uk
CONDITION OF RETURNED ITEMS
You may inspect an item in the same way you reasonably would in a shop.
Returned items should be kept in good condition and, where reasonably possible, returned with their original packaging, accessories and components.
If an item has been handled beyond what is necessary to establish its nature, characteristics and functionality, we may be entitled to reduce the refund to reflect any reduction in value.
HYGIENE & PERSONAL-CARE PRODUCTS
For health and hygiene reasons, certain sealed products may not be eligible for a change-of-mind return once the hygiene seal has been broken or the product has been unsealed, where the product is not suitable for return for health-protection or hygiene reasons.
This does not affect your rights if the product is faulty, damaged, not as described or otherwise does not conform to your statutory rights. Legislation.gov.uk
FAULTY, DAMAGED OR INCORRECT ITEMS
Please inspect your order when it arrives.
If you receive an item that is faulty, damaged, incorrect or not as described, please contact us at info@slayedbeauty.com as soon as possible and include your order number, a description of the issue and, where helpful, photographs or video showing the problem.
Depending on the circumstances and your legal rights, we may offer an appropriate refund, replacement or repair.
UK consumers have statutory rights in relation to faulty goods. These rights are separate from the 14-day change-of-mind cancellation period and are not restricted by this policy. GOV.UK
REFUNDS
Once we receive your returned item, or where applicable satisfactory evidence that it has been returned, we will process any refund due without undue delay.
For a valid cancellation under the statutory cooling-off period, refunds will be made within the timescales required by law.
Where you originally paid a delivery charge, we will refund the cost of the least expensive standard delivery option we offered. Additional amounts paid for premium or expedited delivery are not required to be refunded beyond the standard-delivery amount. Legislation.gov.uk
Refunds will normally be issued to the original payment method. Your bank or payment provider may take additional time to display the refund in your account.
If you paid using Klarna, your Klarna payment plan or refund will be adjusted as applicable once we process the refund.
EXCHANGES
If you would like a different item, size or variant, please contact us at info@slayedbeauty.com.
Where appropriate, we may arrange an exchange. Availability cannot be guaranteed.
For change-of-mind exchanges, the customer may be responsible for return postage. This does not affect your statutory rights where an item is faulty, damaged or incorrect.
DIGITAL PRODUCTS
Different cancellation rules apply to digital content.
Where digital content is supplied immediately, your statutory cancellation rights may change once supply begins if you have expressly agreed to immediate access and acknowledged that this may result in the loss of your 14-day cancellation right.
Nothing in this policy affects your legal rights if digital content is faulty, not as described or does not meet applicable legal requirements. GOV.UK
CANCELLING BEFORE DISPATCH
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at info@slayedbeauty.com.
We will do our best to stop fulfilment. However, because orders may enter our fulfilment network quickly, we cannot guarantee that an order can be intercepted before dispatch.
If it has already been dispatched, you can still use your applicable return and cancellation rights once it has been delivered.
INTERNATIONAL CUSTOMERS
If you are outside the UK, local consumer laws may provide additional rights.
Nothing in this policy is intended to remove any consumer rights that cannot legally be excluded.
CONTACT US
For returns, refunds, damaged items or order enquiries, contact:
Please include your order number so we can assist you as quickly as possible.
Slayed Beauty®